Refund Policy

1. Pre-Installation Inspection: Before starting the installation process, the store should arrange for a thorough inspection of the film surface for any defects. If any flaws or defects are found, the customer should immediately contact the store to discuss the appropriate after-sales actions. For minor issues, such as small defects within 2-3 meters, the store and customer may negotiate a partial replacement of the film. In the case of significant defects covering a large area, the customer and store shall discuss a full roll replacement. Failure to conduct an inspection or failure to communicate with the store before installation will be considered as waiving the right to claim any after-sales service, and any consequences will be the sole responsibility of the store.

2. Proper Unboxing and Film Handling: For films without protective layers on the surface, dragging the film directly out of the box is strictly prohibited. It is recommended to open the film vertically to avoid any potential damage to the film surface. If improper unboxing results in damage to the film surface, the store shall not be held responsible for the damage.

3. Orders Based on Color Cards: Customers who place orders based on color cards should carefully inspect the received product to verify if the color matches the color indicated on the order. Minor color differences (due to variations between the color displayed on electronic screens and real-life appearance) will be considered normal occurrences. In such cases, the store will communicate with the customer to find a satisfactory solution. If the color difference is significant and the customer cannot accept it, they may negotiate a return with the store. However, any returns or exchanges based on color discrepancies will not be accepted if the film has already been unboxed.

4. Conditions for Return and Exchange: To avoid any adverse impact on future collaboration between both parties and unnecessary losses, returned or exchanged products must be in a condition that will not affect their resale value. The products should be in their original packaging, undamaged, and with all accompanying accessories. The store reserves the right to refuse any returns or exchanges that do not meet these conditions.

5. We want you to be completely satisfied with your purchase from C-CUBE. If for any reason you need to return a product purchased from our website and you opted for standard free shipping, please note that the cost of shipping the item back to us will be deducted from your refund. This is because we initially provided free shipping for your order.

   Please ensure that the item is returned in its original condition and packaging within 3 business days of receipt, along with proof of purchase. Once we receive the returned item and verify its condition, we will process your refund accordingly.

   For any questions or concerns regarding returns, feel free to contact our customer service team.

   Thank you for shopping with us!

Note: This Refund Policy is intended to protect both the store and customers' interests and maintain a positive working relationship. It is essential to communicate and reach an agreement on after-sales issues to ensure a satisfactory outcome for all parties involved.